“We Already Have Procedures For This”

August 29, 2012
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Over the last several weeks, JHS has undertaken a number of efforts aimed at building a foundation for stability of core work. One of these areas is in Release Planning, a core function of the Jail Health aimed at helping targeted patient inmates, suffering from chemical dependency, HIV, mental health, and other ailments, access programs […]

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“No problem is the problem!”

August 10, 2012
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There is an interesting progression of the process when people deal with change. The first stage, as you may have guessed, is known as denial, when we simply do not want to believe or have faith in what has been proposed. Denial takes many forms, but at its root, it is not a bad thing […]

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The Journey, not the Destination

August 1, 2012
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It is always great to see improvement ideas and changes emerge from people thinking critically about process. However, depending on who you talk to, almost everyone has an opinion on the best way to tackle the daily problems we face. Such solutions are often worded as, “If only we could do this, it would solve […]

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Engaging people in creating change

July 20, 2012
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It is simply amazing to see the power of leaders come together to address deep-rooted system problems. This was clearly evident in a one day visioning event two days ago for the DAJD / Psych Services value stream. This team of cross-functional managers, each with their own distinct agenda, set of problems (and pre-conceived solutions), […]

Building in Quality

July 11, 2012
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Have you ever been on the receiving end of numerous inspection steps that feel redundant and of little value to solving your pressing problem? Have you ever experienced lapses in quality as a customer that you discovered? Chances are, most of us all have and worse yet, we’ve become accustomed and even conditioned to this as […]

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The Critical Few Measures

July 3, 2012
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There is a wealth of data here at King County. Data takes the form of reports, reporting tools and methods, exceptions to reconcile between systems, and much more. While there has been lots of progress in refining reporting capabilities within areas at Jail Health, there is still lots of work to do in developing a […]

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Lessons from Sensei Imai

June 22, 2012
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 Last Friday, many of us had the pleasure to listen to Dr. Masaaki Imai, a well-known lean sensei who made a special presentation to King County. In his talk, I was particularly struck with a recurring theme he stressed over and over again. The theme was that for lean and continuous improvement to succeed, there needs […]

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