Browsing All Posts filed under »Employee conversations«

A difficult but necessary phase

December 21, 2012 by

Comments Off on A difficult but necessary phase

We are 2 and a half weeks into going “live” with some considerable process changes and improvements in the psych services value stream. Despite this short timeframe, we are already beginning to see a number of significant improvements in outcomes results – just from the first event. Specifically, these improvements have better defined psych patients […]

What is the data telling us?

June 14, 2012 by

Comments Off on What is the data telling us?

Have you ever visited a workplace to wonder how a team’s processes are performing? What about whether that team is having a good day or bad day? Have you ever looked at a report and wondered, while interesting, that’s not really all that relevant or doesn’t tell me what I want to know. These are […]

Quality and customer service first

October 27, 2010 by

Comments Off on Quality and customer service first

By now you may have read about Executive Constantine’s “Be The Difference” forum with County leadership this week to talk about the importance of transforming our work practices to create ongoing sustainable efficiencies.  I want to share with you some of the things I heard in this forum that I found most interesting. Executive Constantine […]

What’s in a name?

October 25, 2010 by

Comments Off on What’s in a name?

A few months ago, I was invited to a brainstorm meeting with approximately 10 of my fellow Public Information Officers (PIO’s). It was the first time I’d heard of these countywide change ideas, at the time loosely referred to as “The 3% challenge.” In the meeting, we talked about what this project is, “We know […]

What is dialogue?

October 25, 2010 by

Comments Off on What is dialogue?

The current “talk culture” in the media has diminished our civic discourse. I heard Diana Gale (a professor at the Evans School of Public Affairs and consultant to the King County change effort) comment at the plenary of the ADR Program’s Negotiations Conference last week that the political polarization in this country is really getting […]