Browsing All Posts filed under »Change leadership«

Testing the Hypothesis

February 15, 2013 by

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We are entering the interesting planning phase of a 5 day workshop for the Psych Services value stream. This will be the 2nd multi-day kaizen event aimed at redesigning onsite care and security for our highest risk RED patients in the King County Jail. In reflecting back, it is fascinating to see how far we […]

A difficult but necessary phase

December 21, 2012 by

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We are 2 and a half weeks into going “live” with some considerable process changes and improvements in the psych services value stream. Despite this short timeframe, we are already beginning to see a number of significant improvements in outcomes results – just from the first event. Specifically, these improvements have better defined psych patients […]

Engaging people in creating change

July 20, 2012 by

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It is simply amazing to see the power of leaders come together to address deep-rooted system problems. This was clearly evident in a one day visioning event two days ago for the DAJD / Psych Services value stream. This team of cross-functional managers, each with their own distinct agenda, set of problems (and pre-conceived solutions), […]

Quality and customer service first

October 27, 2010 by

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By now you may have read about Executive Constantine’s “Be The Difference” forum with County leadership this week to talk about the importance of transforming our work practices to create ongoing sustainable efficiencies.  I want to share with you some of the things I heard in this forum that I found most interesting. Executive Constantine […]

Thoughts from an early front runner

October 24, 2010 by

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People react to change in many different and interesting ways.  It’s one of those things with no right or wrong answer. I, for one, happen to like change.  Not the “change for change sake” kind, but the type that is done to make something better.  And there is always room for improvement.  It could be […]

What is a secret change agent?

October 23, 2010 by

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You are, though you may not know it, yet. I think that most of us work for government because we want to make a difference. I chose to work for local government because I feel like it’s where the rubber hits the road. I had worked in the U.S. Senate, for worldwide consulting firms and […]