Browsing All Posts published on »May, 2012«

Focus on Process First, Not Technology

May 29, 2012 by


It is amazing to see the human tendency to embrace technology in an effort to reduce waste. I have discovered this pitfall on multiple occasions. In a recent Rapid Process Improvement Workshop with the WA State Dept of Agriculture (I attended as coach to newly trained facilitators), a team was tasked with improving the product […]

Optimizing the Whole

May 23, 2012 by


Often times, it is easy to for all of us to get caught up in the messy details of our daily work. That’s why when we focus on improving processes, it’s important to step back and understand the broader context of the system we are working in. The tendency is to rush in to solve […]