Browsing All Posts published on »October, 2010«

Positive reinforcement: Getting the best out of people

October 28, 2010 by

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I found this article about leadership, “Does Your Team Have the Four Essential Types?”, really helpful.  Paul Maritz, president and C.E.O. of the software firm VMware, spoke about how to get the best out of other people, noting: ” I’ve learned that you only really get the best out of other people when you do […]

Quality and customer service first

October 27, 2010 by

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By now you may have read about Executive Constantine’s “Be The Difference” forum with County leadership this week to talk about the importance of transforming our work practices to create ongoing sustainable efficiencies.  I want to share with you some of the things I heard in this forum that I found most interesting. Executive Constantine […]

Message from Executive Constantine on being the difference

October 25, 2010 by

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Today, I gathered 300 senior leaders from within county government to talk about how to transform our organization to be sustainable over time. One of the key messages I delivered was the importance of empowering those who do the work to be the difference they want to see. Many of you, like me, chose to […]

What’s in a name?

October 25, 2010 by

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A few months ago, I was invited to a brainstorm meeting with approximately 10 of my fellow Public Information Officers (PIO’s). It was the first time I’d heard of these countywide change ideas, at the time loosely referred to as “The 3% challenge.” In the meeting, we talked about what this project is, “We know […]

What is dialogue?

October 25, 2010 by

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The current “talk culture” in the media has diminished our civic discourse. I heard Diana Gale (a professor at the Evans School of Public Affairs and consultant to the King County change effort) comment at the plenary of the ADR Program’s Negotiations Conference last week that the political polarization in this country is really getting […]

Thoughts from an early front runner

October 24, 2010 by

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People react to change in many different and interesting ways.  It’s one of those things with no right or wrong answer. I, for one, happen to like change.  Not the “change for change sake” kind, but the type that is done to make something better.  And there is always room for improvement.  It could be […]

What is a secret change agent?

October 23, 2010 by

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You are, though you may not know it, yet. I think that most of us work for government because we want to make a difference. I chose to work for local government because I feel like it’s where the rubber hits the road. I had worked in the U.S. Senate, for worldwide consulting firms and […]